Access to markets
During 2015, Moscow Exchange continued to improve its client services. As a result, client experience has improved and trading has become more convenient and cost efficient.
Centralised customer registration service
In 2015, Moscow Exchange undertook large-scale preparatory work for the transition to shared client registration across all markets early in 2016. New technology provides trading members with a single universal client code for all of MOEX’s markets, removing the need for clients to register separately on each market. One of the Exchange’s important strategic goals is to attract new retail investors. Single registration will simplify trading members’ communication with the Exchange and make it more convenient.
Batch customer registration
In addition, the Equity & Bond Market has continued to roll out batch client registration early in 2016, enabling clients to start trading on the day they register. This will be introduced across all of MOEX’s other markets in due course. In addition to the ability to open remote broker accounts, batch client registration will significantly reduce the time needed for traders to join the Equity & Bond Market. Future plans include online registration to allow clients to trade on MOEX within as little as 30 minutes after opening an account.
Document flow optimisation
In the past year, the Exchange has continued optimising document management. After simplifying Know Your Customer procedures, the Exchange implemented new approaches to documenting technical access and electronic interaction that led to an 18% reduction in the number of documents from clients. This was possible first of all by streamlining the number of contracts concluded and documents required to be submitted.
To improve the quality of client servicing and to upgrade its business processes, the Exchange has launched a number of projects to organise straight-through data processing. This will reduce deadlines for processing client requests and in future increase access to and the reliability and quality of MOEX’s services.
Online customer account
In terms of client interaction, in 2015 Moscow Exchange focused on developing new services to make trading as convenient as possible. The introduction of personal online accounts for trading members provides clients with a single location for finding information about their status, contracts and technical access, and allow them to register clients on all markets, receive reports, track documents and draw up e-documents independently. The development of e-document acceptance from trading members via this ledger significantly reduces the time clients have to spend on creating such documents, as well as the time the Exchange takes to process them. In addition, shared registration of trading members’ clients has been implemented to unify procedures across the Exchange’s markets, revamp the client registration system and cut costs for trading members.